Please note that any shipping fees will not be refunded if the order was returned due to an error on the customer’s part.Īs it is the buyer’s responsibility to provide the correct address when placing an order, it is also our responsibility to ship to the address provided to us. Please make sure to input the correct shipping address when placing your order.Įven if you notify us about the incorrect address before your order has been fulfilled, please understand it is difficult to guarantee we will be able to modify your order in time. If your order is returned to us due to failed delivery, we will process a return for your order. If your package was stolen, please file a mail theft claim with USPS, as well as a complaint with your local police station. Please note that we are not responsible for any stolen items. Inquiries submitted after one month will not be accepted. Please reach out to Customer Service within one month of the delivery date indicated within your tracking link. We will need for you to share this search ID in order to assist you further. 15 days after the initial delivery, you will be able to file a missing mail search with USPS. If your address and information are correct, please check with your local post office. If there is an error, your order is most likely on its way to us and we will ship it right back out to your correct address! If your package was marked as delivered by the mail carrier, but you have not received it, please make sure to double check that you have input the correct address in your initial order. We understand that sometimes things can get lost along the way. Please note that we are not responsible for any lost items. Please shop early to ensure your items are delivered on time. At Dashing Diva, we make every effort to process and ship your purchase swiftly, however, we cannot be held responsible for delays in transit during the holiday season. The holiday buying season causes a spike in shipments, which can overwhelm carriers and delay packages. Packaging materials must be kept or we will be unable to process a damage claim with the carrier. Dashing Diva will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Please keep all damaged packaging materials, including the box and all inside contents. Claims received after 5 business days of delivery will not be processed. Claims must be reported to with images of the damaged products. Please inspect your items immediately upon delivery. Please contact the mail carrier for any delivery concerns you may have.Ĭlaims for damaged items must be filed within 5 business days of delivery. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit. *Please note that for all orders above $100.00, a signature will be required upon delivery. Please also note that expedited shipping cannot be offered for P.O. Please keep in mind that FedEx delivers Monday through Friday only. Orders must be placed Monday through Friday by 1:00 pm EST otherwise, they will be processed on the following business day. You may track your order at any time using the tracking number we provide to you after your order has been processed and shipped.įor USPS Standard Shipping, orders are shipped out through USPS, allowing us to offer fast delivery of items in 3-5 business days (excluding processing time) within the US.įor Two Day Shipping and Next Day Shipping, orders are shipped out through FedEx. Please note that original shipping will not be refunded for any returns. USPS Standard Shipping on orders over $15: FREE.However, please understand that there may be slight delays, depending on the volume of orders received at a given time. This does not include weekends and holidays. Most orders are processed within 1-3 business days of receipt. By completing a purchase with Dashing Diva, you are agreeing to our shipping and delivery policy.
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